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Thomasville Furniture

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62 complaints

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Thomasville Furniture is a company that manufactures and sells all types of furniture and accessories, ranging from classic traditional furniture, European furniture to modern furniture. The company has been on the market for more than 100 years already. At the present time, Thomasville Furniture operates more than 150 furniture stores across the United States. The company holds an ample stock of bedroom furniture, living room furniture, dining room furniture, home office furniture, home entertainment furniture, and accessories. The accessories include wall art, floral arrangements and silk plants, to name just a few.

Thomasville Furniture also offers a selection of 1000 fabrics to choose from.
Please try to contact Thomasville Furniture Customer Service directly prior to posting any complaints on this site.

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Thomasville Furniture Complaints & Reviews

Thomasville Furniture Reviews

Anonymous
Thomasville Furniture - Thomasville Louisville Has Horrible Customer Service
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

We ordered a sofa and chair from Thomasville in Louisville. Was told it would be 4 to 5 weeks for delivery. After five weeks, I phoned Steve, who was blatantly rude and all but h...

#318083
May 12, 2012
21

Anonymous
Thomasville Furniture - Bed room furniture junk-thomasville
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

First the handles broke and can't be replaced because there is an extra hole. Company does't stand behind their product. Now the furniture is peeling. It is made from polyu...

#318008
May 12, 2012
23

Anonymous
Thomasville Furniture - So called hand-made garbage furniture
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

Thomasville sold us furniture in May 2011, delivered August 2012. Legs broke off chairs, extending table doesn't close. Three months to fix one of the chairs, the other one is ...

#316282
May 03, 2012
52

Anonymous
Thomasville Furniture - Thomasville Torrance California
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

We purchased a sofa, ottoman and oversized chair from Thomasville. It was the same style of our previous furniture. What a disappointment. It is now being made in China. Isn&...

#312279
Apr 15, 2012
157

Anonymous
Thomasville Furniture - Thomasville Sold us defective furniture that we could not return!
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

I purchased a sofa from Thomasville in May 2011, all seemed well. Less than a year later Feb. 2012 I went to sit on the sofa and it was leaning to one side; mid you I am a small fr...

#311628
Apr 12, 2012
171

Ggmoney
Thomasville Furniture - Thomasville Customer Complaint - Shady Business Practices
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

I purchased several pieces of furniture and fabric from Thomasville with a one year no interest program through GE Capital Retail Bank. I decided to pay off the charge before the ...

#306580
Mar 21, 2012
366

TammieR
Thomasville Furniture - Thomasville- poor customer service & product
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

I purcased a bed on clearance from the Destin, Florida store. The bed did not come with all of the hardware and so it could not be assembled. I called the store to either provide...

#303576
Mar 09, 2012
344

Anonymous
Thomasville Furniture - Ordered 7 pieces now ten weeks ago, charged but still not delivered
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

Likie the title says, we ordered a full bedroom suit. they wanted cash up front (normal) but in this case it has been ten weeks and no one for some reason can give us a reason as t...

#300885
Feb 28, 2012
349

Anonymous
Thomasville Furniture - Bought bedroom furniture that does not match
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

Bought the King Street bedroom suite from the Thomasville store in Kennesaw Georgia. Got the floor model bed to keep from having to wait two months for a new bed. It was the same c...

#297551
Feb 15, 2012
491

Lynnrich...
Thomasville Furniture - Wow what a dissapointment
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

I expected more from Thomasville. When we bought our recliner we were sold on the promise of customer service and warrantee. The leather has faded and the recliner doesn’t work. ...

#295725
Feb 09, 2012
533

Brenda H...
Thomasville Furniture , ordered 2 chairs 3 months ago, paid for, no chairs, want money back, they ref
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

Nov 26, 2011 bought two leather chairs from Thomasville Furniture in Louisville, Ky., paid for in full, told they would be in 30 to 45 days, it has been 70 days since we ordered, s...

#294509
Feb 04, 2012
439

Anonymous
Thomasville Furniture
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

Made purchase in May of last year and we are still waiting for defected chairs to our dining set to be replaced. Store has sent out 3 sets of chairs and all have been defected in ...

#290336
Jan 19, 2012
492

Dartbrat...
Thomasville Furniture - Misleading ad and inexperience sales personnell
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

Monroeville, Pa. store. First, just know you lost thousands of $$ in sales. We made several selections for 4 rooms in our home with the intention of buying it all per your sale. ...

#289931
Jan 18, 2012
614

Deelyn
Thomasville Furniture = CHEAP furniture
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

I purchased a couch and a loveseat in what I thought was Thomasville upper end. I even paid to have down cushions. I have had the furniture for almost 5 months and they look like t...

#287182
Jan 07, 2012
981

Cjjkidbiz
Thomasville Furniture Customer Service Sucks
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

I purchased and fully paid for a table on 12/4/11. The sales lady put "rush for Christmas" on the paperwork and reassured me it would arrive well before Christmas. Since the deliv...

#283603
Dec 23, 2011
639

Robert A...
Thomasville Furniture - Failure to deliver furniture when promised
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

I'm really pissed at Thomasville Furniture. I feel llike i'm geting the runaround. Man, it feels like customer service has taken a really big dump on the consumers lately. Four we...

#276655
Nov 22, 2011
705

Anonymous
Thomasville Furniture - Thomasville; A shotty operation
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

My wife & I purchased furniture from Thomasville. When the furniure finally arrived it had scartches, a large dent and the table leg was wobbly. After 4 months and several phone ...

#276222
Nov 20, 2011
727

Anonymous
Thomasville Furniture - PAID IN FULL AND 5 MONTHS LATER, STILL NO FURNITURE
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

We purchased furniture in May and was informed that we would not have it until September. The sales person said, she has seen it come in less time but plan for first week of Septe...

#270756
Oct 26, 2011
753

D A
Thomasville Furniture - THOMASVILLE CUSTOMER SERVICE REFUSES TO BACK THEIR PRODUCT
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

I have just hung up from calling Thomasville Customer Service concerning the 4,669.00 sofa we purchased but refused delivery because it was such a piece of junk. See the photos the...

#268927
Oct 18, 2011
1588

D A
Thomasville Furniture - THOMASVILLE NO QUALITY CHEAP JUNK
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

We paid nearly 4,000.00 for a custom Paula Sofa. It was finally brought to us last week. I had to refuse delivery! A PIECE OF JUNK I would not allow it in my house and sent it bac...

#268516
Oct 16, 2011
3013

DT123abc
Thomasville Furniture - Thomasville Furntiture delivery: Don't expect call ahead, they'll drive away if you're not there!
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

The Thomasaville rep explained that I would be given a three hour time window two days prior to the delivery date and asked me, “would you also like a one hour call-ahead prior t...

#267643
Oct 12, 2011
857

DT123abc
Thomasville Furniture : Delivery ***
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

First, I think the delivery teams should be able to remove the old furniture items for you before delivering the new. Apparently they don't; or do they? This was just an unco...

#267639
Oct 12, 2011
659

DT123abc
Thomasville Furniture : Buyer Beware. Run, don't walk
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

We've purchased several major pieces over the last year, so I think we know what we're talking about here. You should completely avoid Thomasville furniture stores and products al...

#267628
Oct 12, 2011
950

Anonymous
Thomasville Furniture : Buyer Beware! Run, don't walk
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

We've purchased several major pieces over the last year, so I think we know what we're talking about here. You should completely avoid Thomasville furniture stores and pro...

#267626
Oct 12, 2011
634

Anonymous
Thomasville Furniture - Steer Clear!
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

Where do I start? We ordered 6 pieces of furniture for our living room. About a week after the furniture was delivered, we noticed the top of the coffee table was cracking. A "s...

#264047
Sep 25, 2011
788

Niperez
Thomasville Furniture - Thomasville & its crappy furniture
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

Ordered leather furn back in 1/8/11 and received it on 2/26/11. I contacted cust svcs on 2/28/11 regarding the furn. The cushion on the chaise was shorter than the rest, the leathe...

#258971
Aug 31, 2011
714

Anonymous
Thomasville Furniture - Leather sectional couch
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

I purchased a leather sectional couch from Thomasville. The day after I received the couch I noticed that the loveseat section was built very poorly. The leather u...

#256513
Aug 19, 2011
1042

Anonymous
Fraud Thomasville Furniture
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

I wish I had researched this store before making a purchase. The owner and his staff have no integrity. I spent $3505 at this store, promises were made, furniture altered and I now...

#252757
Aug 01, 2011
886

Summer10
Thomasville Furniture - Thomasville in Mississauga
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

Beware of Thomasville in Missisauga. As a previous comment, there is no customer service at this store. Once they get your money, they will not get involved in any issues with your...

#251793
Jul 28, 2011
776

Gracip@a...
Thomasville Furniture - Scam artists
5.0 401 East Main Street ThomasvilleNC27361 1-800-225-0265 http://www.thomasville.com/Contact-Us/

I ordered a dining room set from Thomasville on 3/27. At that time I paid 1/2 down, and was promised a delivery time of four to six weeks. I received a call from them on 5/7 say...

#247161
Jul 05, 2011
1152
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Furniture and Decor
Furniture is large movable equipment, such as tables and chairs, used to make a house, office, or other space suitable for living or working. A figurative meaning of this word is a person's habitual attitude, outlook, and way of thinking. A lot of us have tried in vain to choose a right furniture store to upgrade the house or apartment. You can go and survey which furniture stores and manufacturers of furniture are popular among your friends and neighbors. You can check all the advertisements for the past years and define which furniture companies are delivering the highest quality of furniture and services. But the wisest choice would be to make a small research about furniture on the Internet. There you can find a lot of useful information on furniture stores, manufacturers, companies, etc. The furniture is different for different rooms in a house, or different places. Furniture is needed almost everywhere.

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