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Just sent Thomasville ID no. On sofa purchased March 2011. Springs pushed from front to back of sofa lv no support in front. We to heard a loud noise and felt it came from outside.Now we know it was our sofa that we hardly ever use.

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Our L shape sofa bought couple years ago -fabric - springs have disconnected from front of seat and has ended up in back of seat. It is in a room that never gets used. Just discovered this problem. Like you heard a loud noise few weeks back -very loud - also thought it was outside. How did you Handel? We are south of Atlanta.

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Warning! Do not buy from Thomasville furniture in Savi Ranch in Anaheim Hills. Salesperson Kelly and manager Bob are unbelievably incompetent! Bob is just plain nasty, and Kelly does not tell the truth. I ordered an expensive fabric bed from them which looks beautiful. Based on the fabric I chose for the bed I painted my room, chose new bedding and drapes. I was so elated until the delivery. My bed was the wrong size, had the wrong color... Read more

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Still waiting for our order so have no idea on quality. No one bothered to tell us there were delays and apparently someone "forgot" to clarify the design. NO communication from store on delay until we called multiple times inquiring. Horrendous customer service and have no trust in this store and all the manager could say is "sorry I'm new" and kept blaming us as the consumer. Guess when they say there could be delays, it means double the... Read more

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I also have a thomasville sofa & loveseat that the plastic clips gave out. However, my couch clips broke at 2 and a half years and the loveseat just broke last week. Fortunately for me both peices went within the five year warranty. The sofa was repaired with metal clips and no problems 2 years later. The loveseat is scheduled for repair next week. I would still buy a Thomasville sofa, but only if they agreed to use metal clips. I also... Read more

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My family has been purchasing Thomasville furniture my entire life. I thought that it was a quality product, until now. I have a Thomasville sofa which is about 5 years old. I am single, have no children jumping on it and it has not been abused. As I sat down, I heard a popping noise and felt the springs go! I turned it over, removed the felt & found that the heavy springs were held to the frame with worthless plastic clips!! This is the... Read more

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Very disapointed with quality of thomasville sofa. Can not believe they use cheap plastic clips to retain seat springs with all the pressure they have on them. Paid 2300.00 for sofa an was barely a year old an clips began breaking actually with no one even setting on it.have owned thomasville products before with no problems but your quality now is awful so i will no longer be a thomasville customer. Thanks Read more

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Calling number for warranty repair and no one answers. Says leave a message and then no beep, just hangs up.

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I have an expensive Thomasville dining room set, including a hutch with a 3 bulb lighting system. The lights recently stopped working. I tested the bulbs and they are fine. I reached out to the dealer (Lauter's Furniture in PA) looking for some troubleshooting advice. They offered NO assistance whatsoever so I sent THREE emails to the corporate office re: my problem. They did not even have the courtesy to respond to my requests. I may have used... Read more

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My daughter and I purchased the same couches (4) for a total of $11,000. The cushions are smashed and the springs are broke. My daughter's fabric is totally worn out on both sides. We have no little kids so they are not abused. I am having a difficult time contacting them as I have insurance at a large extra cost. Thomasville always had a stellar reputation which is why we shopped there but will not return. If anyone can help in... Read more

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