Thomasville Furniture

We ordered a sofa and chair from Thomasville in Louisville. Was told it would be 4 to 5 weeks for delivery. After five weeks, I phoned Steve, who was blatantly rude and all but h...

First the handles broke and can't be replaced because there is an extra hole. Company does't stand behind their product. Now the furniture is peeling. It is made from polyu...

Thomasville sold us furniture in May 2011, delivered August 2012. Legs broke off chairs, extending table doesn't close. Three months to fix one of the chairs, the other one is ...

We purchased a sofa, ottoman and oversized chair from Thomasville. It was the same style of our previous furniture. What a disappointment. It is now being made in China. Isn&...

I purchased a sofa from Thomasville in May 2011, all seemed well. Less than a year later Feb. 2012 I went to sit on the sofa and it was leaning to one side; mid you I am a small fr...

I purchased several pieces of furniture and fabric from Thomasville with a one year no interest program through GE Capital Retail Bank. I decided to pay off the charge before the ...

I purcased a bed on clearance from the Destin, Florida store. The bed did not come with all of the hardware and so it could not be assembled. I called the store to either provide...

Likie the title says, we ordered a full bedroom suit. they wanted cash up front (normal) but in this case it has been ten weeks and no one for some reason can give us a reason as t...

Bought the King Street bedroom suite from the Thomasville store in Kennesaw Georgia. Got the floor model bed to keep from having to wait two months for a new bed. It was the same c...

I expected more from Thomasville. When we bought our recliner we were sold on the promise of customer service and warrantee. The leather has faded and the recliner doesn’t work. ...

Nov 26, 2011 bought two leather chairs from Thomasville Furniture in Louisville, Ky., paid for in full, told they would be in 30 to 45 days, it has been 70 days since we ordered, s...

Made purchase in May of last year and we are still waiting for defected chairs to our dining set to be replaced. Store has sent out 3 sets of chairs and all have been defected in ...

Monroeville, Pa. store. First, just know you lost thousands of $$ in sales. We made several selections for 4 rooms in our home with the intention of buying it all per your sale. ...

I purchased a couch and a loveseat in what I thought was Thomasville upper end. I even paid to have down cushions. I have had the furniture for almost 5 months and they look like t...

I purchased and fully paid for a table on 12/4/11. The sales lady put "rush for Christmas" on the paperwork and reassured me it would arrive well before Christmas. Since the deliv...

I'm really pissed at Thomasville Furniture. I feel llike i'm geting the runaround. Man, it feels like customer service has taken a really big dump on the consumers lately. Four we...

My wife & I purchased furniture from Thomasville. When the furniure finally arrived it had scartches, a large dent and the table leg was wobbly. After 4 months and several phone ...

We purchased furniture in May and was informed that we would not have it until September. The sales person said, she has seen it come in less time but plan for first week of Septe...

I have just hung up from calling Thomasville Customer Service concerning the 4,669.00 sofa we purchased but refused delivery because it was such a piece of junk. See the photos the...

We paid nearly 4,000.00 for a custom Paula Sofa. It was finally brought to us last week. I had to refuse delivery! A PIECE OF JUNK I would not allow it in my house and sent it bac...

The Thomasaville rep explained that I would be given a three hour time window two days prior to the delivery date and asked me, “would you also like a one hour call-ahead prior t...

First, I think the delivery teams should be able to remove the old furniture items for you before delivering the new. Apparently they don't; or do they? This was just an unco...

We've purchased several major pieces over the last year, so I think we know what we're talking about here. You should completely avoid Thomasville furniture stores and products al...

We've purchased several major pieces over the last year, so I think we know what we're talking about here. You should completely avoid Thomasville furniture stores and pro...

Where do I start? We ordered 6 pieces of furniture for our living room. About a week after the furniture was delivered, we noticed the top of the coffee table was cracking. A "s...

Ordered leather furn back in 1/8/11 and received it on 2/26/11. I contacted cust svcs on 2/28/11 regarding the furn. The cushion on the chaise was shorter than the rest, the leathe...

I purchased a leather sectional couch from Thomasville. The day after I received the couch I noticed that the loveseat section was built very poorly. The leather u...

I wish I had researched this store before making a purchase. The owner and his staff have no integrity. I spent $3505 at this store, promises were made, furniture altered and I now...

Beware of Thomasville in Missisauga. As a previous comment, there is no customer service at this store. Once they get your money, they will not get involved in any issues with your...

I ordered a dining room set from Thomasville on 3/27. At that time I paid 1/2 down, and was promised a delivery time of four to six weeks. I received a call from them on 5/7 say...