My husband and I are empty nesters! We moved into a new home and bought all new Thomasville furniture. All leather from the Benjamin leather sofa and love seat collection, two Morgan chairs up charge on the Benjamin leather on the two chairs. We also bought the 5 year warranty.

Within the first year our two leather chairs showed wear on the head rest and arm area. Thomasville came out and sent an inspector to see what was happening with the leather". The leather is water soluable (surprise) and not protected! They were kind enough and replaced both chairs including the large sofa/.

Last April 2010 we received the new replacement pcs and by December 2010 it started all over again?. We called customer service to see what our options were and they sent out another inspector and based on there comments they said it was normal wear|. Customer service said sorry No Replacement,.

I have many friends that have owned leather for 10 year's and show hardly any wear". My doctors office purchased a beautiful leather set from Levitz before they went out of business at least 12 year's ago and only slight wear on the arms/.

I am taking my complaint to a higher level this time as I have 9,000 in leather that looks terrible;. Very disappointed!

I wish I had looked at the reviews on this website before I purchased. 1294655



  Comments (4)
1. Written by Just a point to make on April 29, 2012 from clarksville, tennessee, US
I just wanted to say that my entire family owns thomasville leather living room and thomasville bedroom furniture. When you purchase 100% leather furniture...not bonded leather or 'imposter' leather, you have to expect it to wear in like a good leather purse, jacket, or shoes. It is part of the appeal towards buying real leather. If you have sofas that after 10 years have not shown such wear, it is most likely not 100% leather. Leather furniture is meant to wear in, it's possibly not something you like, therefore I would suggest that you buy bonded leather as this shouldn't happen to leather that is mixed with polyurethane.
2. Written by D A on January 9, 2012 from seaford, delaware, US
Well here we are 2012 and NO RESOLUTION with Thomasville or Classic Home Brands. THEY STILL HAVE OUR MONEY from the refused sofa and in December they promised they would take back the defective chairs which are STILL SITTING HERE. Mike the manager at CLASSIC HOME BRANDS in Newport News, Va. clearly LIED TO ME on December 7th when he promised the chairs would be picked up and he would call me on the 9th with a resolution to this mess. GUESS WHO NEVER CALLED ME and their customer service department is not responding to emails. Well we are going to appeal to the Virginia Attorney General's Office for help and to see if we can file a theft charge against Classic Home Brands and Thomasville. By the way when we bought from them Classic Home Brands was supposedly a Thomasville store but Thomasville denies all responsibility because they WERE NOT a Thomasville store. So from the very beginning we were lied to by the people at Classic Home Brands. 

We are going to load the chairs up in to our truck and return them ourselves this week. I will have a handout listing all the problems, the lies, and photos of the defective furniture to hand out to every potential customer in that store. Consumers need to know the truth about Thomas VILE Furniture.  

Everyone PLEASE keep posting your complaints on the Thomasville Facebook page. It is the best way to get their attention and to inform others not to make the same mistake. If you look closely at their page they very quickly come up with pointless posts by their facebook team and their employees to try and bury the complaint posts off the front page. Keep reading the posts and keep on posting your complaints. 

As they have blocked me from that page someone needs to ask them about the sites on the internet linking their furniture to TRICLOSAN toxins. I for one would like to hear their explanation.
3. Written by D A on November 12, 2011 from stewartstown, pennsylvania, US
Join me on facebook at  

 

Boycott Thomasville Furniture and All Stores That Carry Their Brand 

Report 

 

I think we need to call a NATIONAL BOYCOTT on THOMASVILLE FURNITURE as well as CONTACTING every single government official about implementing and strengthening existing FURNITURE LEMON LAWS.  

 

WHY SHOULD WE AS CONSUMERS BE DENIED OUR RIGHTS BY THESE TURNCOAT FURNITURE MANURFACTURERS WHO GAVE AWAY AMERICAN JOBS TO THE CHINESE?  

 

I am sick and fed up with the antics of these THIEVES who did not hesitate to take our money for inferior products but will not BACK UP THEIR PRODUCTS!  

 

IT IS DISGRACEFUL AND SHAMEFUL!!
4. Written by D A on October 19, 2011 from stewartstown, pennsylvania, US
I received a very cryptic email from Thomasville Furniture today October 19th, 2011 regarding the piece of garbage sofa that I refused to accept delivery and returned. I CANNOT post here word for word because of their privacy statement contained within the email. WHAT COWARDS THEY ARE!! Basically they said using the following YOU ARE TOTALLY SCREWED TERMS is: 

Thank you it was so much better for me than you. blah blah blah. We blah blah blah could care less about your problem. BLAH BLAH BLAH Thomasville Furniture's Limited Warranty IS SO LIMITED WE JUST *** OVER. BLAH BLAH BLAH because the store is not owned by us YOU ARE JUST SCREWED and it is up to the store owner to *** TOO. 

Laughing all the way to the bank, 

Thomasville Consumer *** OVER AND OVER Services 

 

Another fine example of CORPORATE GREED TRAMPLING ALL OVER THE CONSUMER in little CHINA SLIPPERS because so many of the furniture companies closed their U.S.A. factories and put Americans out of work. As I have now bitterly learned these companies had no loyalty to their workers and most certainly NONE to foolish consumers such as myself.

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