We purchased a floor model couch from Thomasville. The frame broke and Thomasville's repair man indicated the frame was damaged previously and the repair had failed. Problem is we were never told couch had frame damage before we bought it. If that had been disclosed to...Read more
WARNING! Thomasville sells overpriced low quality Made in China garbage. DO NOT waste your money! WARNING! Don't pay thousands for furniture that is shoddy quality. This company does not stand by its product. They sell you garbage at high prices. WARNING ! STAY AWAY!...Read more
I have never in my life been treated so unfairly - with lack of customer service. I thought I was purchasing quality furniture from Thomasville; after receiving the furniture it appear cheaply made. I spoke to the sales representative who made empty promises. I ended...Read more
Thomasville Furniture - No service
I purchased a bedroom set. The finish is wearing off on the front of the drawer. Called Thomasville for a repair and was given numbrr of furniture restorer to call. They no longer do repairs and the consumer has to pay to fix the defevt. Furniture was expensive and the compsny should repair defevts.
Thomasville Furniture Customer Care Review
I had a very poor experience with the Alpharetta GA store. Terrible customer service. I called their home office and filed a complaint. They said they would contact the store and get back to me. Never heard from them. BUYER BEWARE!!!!!!!
Thomasville Furniture Sofa Review
Just sent Thomasville ID no. On sofa purchased March 2011. Springs pushed from front to back of sofa lv no support in front. We to heard a loud noise and felt it came from outside.Now we know it was our sofa that we hardly ever use.
Thomasville Furniture Sofa Review
Our L shape sofa bought couple years ago -fabric - springs have disconnected from front of seat and has ended up in back of seat. It is in a room that never gets used. Just discovered this problem. Like you heard a loud noise few weeks back -very loud - also thought it was outside. How did you Handel? We are south of Atlanta.
I have never taken the time to complain about any product. However, I feel it is necessary to share my experience with Thomasville furniture. I purchased 4 pieces of furniture 5 years and 6 months ago, sofa, 2 club chairs and an ottoman. Springs broke on my couch and 2...Read more
I purchased a sofa and loveseat from Thomasville over a year ago and had nothing but problems ever since. order was late, problems with delivery. Service guy was out twice replacing the cushions. The customer service went as far as insulting me, verbally abusing me...Read more
Warning! Do not buy from Thomasville furniture in Savi Ranch in Anaheim Hills. Salesperson Kelly and manager Bob are unbelievably incompetent! Bob is just plain nasty, and Kelly does not tell the truth. I ordered an expensive fabric bed from them which looks beautiful....Read more
Still waiting for our order so have no idea on quality. No one bothered to tell us there were delays and apparently someone "forgot" to clarify the design. NO communication from store on delay until we called multiple times inquiring. Horrendous customer service and...Read more
I also have a thomasville sofa & loveseat that the plastic clips gave out. However, my couch clips broke at 2 and a half years and the loveseat just broke last week. Fortunately for me both peices went within the five year warranty. The sofa was repaired with metal...Read more
Saint John, Indiana
My family has been purchasing Thomasville furniture my entire life. I thought that it was a quality product, until now. I have a Thomasville sofa which is about 5 years old. I am single, have no children jumping on it and it has not been abused. As I sat down, I...Read more
Very disapointed with quality of thomasville sofa. Can not believe they use cheap plastic clips to retain seat springs with all the pressure they have on them. Paid 2300.00 for sofa an was barely a year old an clips began breaking actually with no one even setting on...Read more
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