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I purchased the Cinnamon Hill set of bedroom furniture, almost $6,000, back in 2007. It was going to be my first set of brand new furniture after a lifetime of hand-me-down furniture. The set on display was perfect, not a blemish in sight. I ordered the furniture and...
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1.7
I liked
  • Accepted a return and i got a full refund
I didn't like
  • Quality of furniture for the price charged
#1096725
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We purchased a floor model couch from Thomasville. The frame broke and Thomasville's repair man indicated the frame was damaged previously and the repair had failed. Problem is we were never told couch had frame damage before we bought it. If that had been disclosed to...
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1.5
#1016225
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WARNING! Thomasville sells overpriced low quality Made in China garbage. DO NOT waste your money! WARNING! Don't pay thousands for furniture that is shoddy quality. This company does not stand by its product. They sell you garbage at high prices. WARNING ! STAY AWAY!...
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#1004148
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Thomasville Furniture - No service

Thomasville Furniture
#1043563
1.0
Details
I purchased a bedroom set. The finish is wearing off on the front of the drawer. Called Thomasville for a repair and was given numbrr of furniture restorer to call. They no longer do repairs and the consumer has to pay to fix the defevt. Furniture was expensive and the compsny should repair defevts.
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Product or Service Quality
Reliability
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Thomasville Furniture Customer Care Review

Thomasville Furniture
#1004479
1.5
Details
I had a very poor experience with the Alpharetta GA store. Terrible customer service. I called their home office and filed a complaint. They said they would contact the store and get back to me. Never heard from them. BUYER BEWARE!!!!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
Warranty

Thomasville Furniture Sofa Review

Thomasville Furniture
#894488
2.3
Details
Just sent Thomasville ID no. On sofa purchased March 2011. Springs pushed from front to back of sofa lv no support in front. We to heard a loud noise and felt it came from outside.Now we know it was our sofa that we hardly ever use.
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Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money

Thomasville Furniture Sofa Review

Thomasville Furniture
#894170
Our L shape sofa bought couple years ago -fabric - springs have disconnected from front of seat and has ended up in back of seat. It is in a room that never gets used. Just discovered this problem. Like you heard a loud noise few weeks back -very loud - also thought it was outside. How did you Handel? We are south of Atlanta.
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Thomasville Furniture - Be Aware outsourced in China
Thomasville Furniture - Be Aware outsourced in China
Thomasville Furniture - Be Aware outsourced in China
Thomasville Furniture - Be Aware outsourced in China
Thomasville Furniture - Be Aware outsourced in China
Thomasville Furniture - Be Aware outsourced in China
I have never in my life been treated so unfairly - with lack of customer service. I thought I was purchasing quality furniture from Thomasville; after receiving the furniture it appear cheaply made. I spoke to the sales representative who made empty promises. I ended...
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1.0
I didn't like
  • Customer service
  • Poor quality furniture
  • Falsely put an inaccurate balance on my credit report
#1000952
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I have never taken the time to complain about any product. However, I feel it is necessary to share my experience with Thomasville furniture. I purchased 4 pieces of furniture 5 years and 6 months ago, sofa, 2 club chairs and an ottoman. Springs broke on my couch and 2...
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1.9
#974642
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I purchased a sofa and loveseat from Thomasville over a year ago and had nothing but problems ever since. order was late, problems with delivery. Service guy was out twice replacing the cushions. The customer service went as far as insulting me, verbally abusing me...
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#928501
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Warning! Do not buy from Thomasville furniture in Savi Ranch in Anaheim Hills. Salesperson Kelly and manager Bob are unbelievably incompetent! Bob is just plain nasty, and Kelly does not tell the truth. I ordered an expensive fabric bed from them which looks beautiful....
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2.0
#892214
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Still waiting for our order so have no idea on quality. No one bothered to tell us there were delays and apparently someone "forgot" to clarify the design. NO communication from store on delay until we called multiple times inquiring. Horrendous customer service and...
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1.1
#883535
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I also have a thomasville sofa & loveseat that the plastic clips gave out. However, my couch clips broke at 2 and a half years and the loveseat just broke last week. Fortunately for me both peices went within the five year warranty. The sofa was repaired with metal...
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3.9
Saint John, Indiana
#837443
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Contact Thomasville Furniture

Mailing Address:
Thomasville Furniture Industries Consumer S
401 East Main Street
Thomasville, NC 27361
Phone:
(800) 225-0265
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My family has been purchasing Thomasville furniture my entire life. I thought that it was a quality product, until now. I have a Thomasville sofa which is about 5 years old. I am single, have no children jumping on it and it has not been abused. As I sat down, I...
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#819184
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