Thomasville Furniture
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Verified Reviewer | West Palm Beach, FloridaThomasville Customer Complaint - Shady Business Practices
I purchased several pieces of furniture and fabric from Thomasville with a one year no interest program through GE Capital Retail Bank. I decided to pay off the charge before the year ended so I would not have to pay any penalties or deferred.
When I went to pay off the charge I noted that there was $270.02 added to the charge. I called GE Capital and they informed me that the store added the $270.02 on 2/29/2012. I knew I had not purchased anything so I contacted the store. They told me they would check into it and I had to call them back.
They told me there figures showed that the totals on the furniture was not correct and I did owe the $270.02. I ask to speak to the store manager, however she was not available. I called Thomasville N.C. and talked with customer service.
They said they would have the district manager call me. I ask for the district managers name and they would not give it to me. A day later the store manager called my wife's phone. She never called me.
My wife went to the store and after lengthy unnecessary reviewing the bills we had it showed we did not owe anything. What makes me upsets is they put a charge on my charge account without my approval. Without saying anything. This should be illegal.
This should be a crime. Shame on Thomasville
Leather sofa
So called hand-made garbage furniture
Bed room furniture junk-thomasville
Thomasville Torrance California
Thomasville- poor customer service & product
Misleading ad and inexperience sales personnell
Bought bedroom furniture that does not match
Ordered 7 pieces now ten weeks ago, charged but still not delivered
Thomasville Furniture, ordered 2 chairs 3 months ago, paid for, no chairs, want money back, they ref
Thomasville Furniture Customer Service Sucks
Thomasville furniture = CHEAP furniture
I purchased a couch and a loveseat in what I thought was Thomasville upper end. I even paid to have down cushions.
I have had the furniture for almost 5 months and they look like they are 5 years old. The cushions sag on the bottom and the back cushions fall and sag. We are not heavy people either. Totally ridiculous that less than 5 months after purchasing this junk I am wishing for the 7 year old couches that i used to have.
This is OVERPRICED JUNK.
RUN from the Thomasville store unless you are looking for disposable furniture and plan on purchasing every year. Their furniture is flat out awful.
Paid cash for it too! Shame on me.
Thomasville Do not buy LEATHER Dublin CA
My husband and I are empty nesters! We moved into a new home and bought all new Thomasville furniture. All leather from the Benjamin leather sofa and love seat collection, two Morgan chairs up charge on the Benjamin leather on the two chairs. We also bought the 5 year warranty.
Within the first year our two leather chairs showed wear on the head rest and arm area. Thomasville came out and sent an inspector to see what was happening with the leather. The leather is water soluable (surprise) and not protected! They were kind enough and replaced both chairs including the large sofa.
Last April 2010 we received the new replacement pcs and by December 2010 it started all over again. We called customer service to see what our options were and they sent out another inspector and based on there comments they said it was normal wear. Customer service said sorry No Replacement.
I have many friends that have owned leather for 10 year's and show hardly any wear. My doctors office purchased a beautiful leather set from Levitz before they went out of business at least 12 year's ago and only slight wear on the arms.
I am taking my complaint to a higher level this time as I have 9,000 in leather that looks terrible. Very disappointed!
I wish I had looked at the reviews on this website before I purchased.
Failure to deliver furniture when promised
Thomasville Furniture: Buyer Beware. Run, don't walk
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I'm sorry for your experience. We'd like to research and see if we can help you resolve this with the retailer. Please email me at gecapitalcares@***.com with the following information:
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Regards,
Nicole
GE Capital
End results, Thomasville is out of business