Thomasville Furniture
Reviews and Complaints
Thomasville Furniture
Thomasville Furniture: Delivery ***
Thomasville's quality furniture--NOT!
After more than 30 years of marriage we were able to purchase Thomasville's Fredericksburg dining table and chairs. After about two-three years several of my 8 chair backs have developed multiple hairline cracks. I
e-mailed Spears' Furniture (Lubbock, TX) and attached photos of the chairs. Their customer rep came to the house and took pictures as well. She told me she would contact Thomasville, send them the pics and let me know what Thomasville would do.
Some time later I called the rep asking if they had contacted Thomasville. (Yes, I had to call them.) According to the rep Thomasville has a one year warranty. Neither Thomasville or the furniture store would do anything. Not even suggestions on what I should do to protect the chairs were suggested.
I did find some consumer information in my file saying that something called plasticizers are part of the furniture finish. They add them to the nitrocellulose lacquer. This provides flexibility which allows it to shrink and swell with temperature changes. If plasticizers are omitted, the finish can crack." I assume they forgot to add the plasticizer?! Or perhaps Thomasville is no longer the quality furniture it once was. Buyer Beware I would attach the photographs if I could.
Thomasville Furntiture delivery: Don't expect call ahead, they'll drive away if you're not there!
Thomasville Furniture - Steer Clear!
Where do I start? We ordered 6 pieces of furniture for our living room.
About a week after the furniture was delivered, we noticed the top of the coffee table was cracking. A "specialist" came and determined that the table would need to be replaced. We were told we could get a new table in 4 weeks. Well 12 weeks later, and after many phone calls and emails, we finally got the replacement table.
In the meantime, we ordered draperies for our living room and were told that we should receive them in 8-10 weeks. Six weeks later we were told that the fabric was discontinued (yes..it took 6 weeks just for them to tell us that the fabric was discontinued). We picked new fabric and began the process again, receiving a promise that T'Ville would rush the order. Sixteen weeks later we are still writing threatening emails and making phone calls as to the status of our drapes.
A couple of weeks ago, they told us that they would put a rush on our order (didnt' they promise to rush the order from the start?). They recently told us it would be 2 weeks for the drapes to reach their store and another 2 weeks for the store to deliver them to us. Are you kidding me? After our ordeal you'd think they'd personally drive them to us the same day the store received them.
After yelling at them, they agreed to do this. Not once in this entire ordeal did we receive an unsolicted call from Thomasville to provide a status report and explain delays. They only communicated with us when we had to pester them.
This company has deplorable customer service; and we get the feeling they really don't care! Steer Clear!!
PAID IN FULL AND 5 MONTHS LATER, STILL NO FURNITURE
Thomasville; A shotty operation
Thomasville Furniture: Buyer Beware! Run, don't walk
Thomasville & its *** furniture
Maybe we should stick together and go after Thomasville and or Classic Home Brands. I bought a bedroom set from them in 2005 and did not have any problems with it, that's the reason I went back to them.
What would have happened to any us if we negated payments??
Their high paying lawyers would have been up our *** looking for payment and or suing us!!!PEOPLE NEED TO BE AWARE-- DO NOT BUY FROM THOMASVILLE AND OR CLASSIC HOME BRANDS, WHAT YOU PAY FOR ITS NOT WHAT YOU GET!!!!!!! THEIR PRODUCT IS CRAPPPPPPPPPPPPPPPPPPPP!!!!
Scam artists
Leather sectional couch
Thomasville in Mississauga
Fraud Thomasville Furniture
Defective and company doesnt care
Thomasville in Mississauga, Ontario (Canada) does not care about its customers
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Post your complaints on their facebook page. Only chance to get any help from them.