Thomasville Furniture
Reviews and Complaints
Poor quaility and craftsmanship from Thomasville Furniture cabinets
Bad company that do not back their goods
Thomasville Furniture is Junk!
The original chair was purchased in 2002 and replaced in 2007 within the 5 year warranty.
It was my understanding that I would have a brand new warranty on a new chair. Wrong! I did not come to realize this until the second chairs springs came out of the bottom of the chair.I contacted the customer service department and got the run around and they are refusing to replace or repair the chair. I contacted 4 different upholstery companies and I was told that the chair is not repairable.
I have written to them 6 times and it takes them weeks to respond. I own very nice furnture in my home and I have never had these kinds of problems with furniture. I was told that Thomasville is no longer made in the U.S.A. It is now made and imported from China.
This explains their quality. Because my older pieces have never given me any problems. I will never buy another piece of Thomasville furniture. Over priced junk!
Don't waste your hard earned money. I am contacting a consumer protection attorney in regards to lemon law and quality.
Thomasville fires everyone in atlanta..poor upper management
Also...beware of their bad customer service name in Atlanta...all stores the Kennesaw, Alpharetta, Atlanta and Buford stores all are under the same DM. She does not support her managers. They do not do refunds. The delivery company they use is the southeast worst...yes...over 60% of all they deliver is damaged. It takes up to 2 months to get resolution if at all. Many times Thomasville has adopted the standard policy if they lay low and don\'t respond, the customer will go away.
Also...beware of all those carvings on their furniture...it is resin...not wood. It can break off easily. Their leather all comes from china...poor quality and all wood is also from china. Not the quality of former days...but still higher price....
I say all of this as even their furniture tech they send out is disgusted with them and their quality and lack of customer support and service.
So shop around....you will find better quality, great customer service and price for less..... else where......good luck.....
Teplitz,kramer &scozzafava are JERKS!!!
they also told me they didn\'t care about my trying to open the dancing &cooking school,and they could care less if I go to the media,because they don\'t have to do anything for anyone and that this is my problem !!!!!
Thomasville north olmsted- rotten management, warranty scam
I order a chair from Thomasville and the seat cushion did not fit and the fabric on arms and cushion
Thomasville Furniture -King of Prussia Mall, PA
Thomasville cabinets are not quality products
Thomasville Nooooooo WAY. RUN
DOT NOT BUY FROM THOMASVILLE FURNITURE!!!
DO NOT BUY FROM THOMASVILLE!!!! My mother wanted to buy a bedroom set from Thomasville so we went and picked out the Cinnamon Hill set.
We were told it would take two weeks. The cost of the bed, night stand, and two dressers was $5400.00. Two months later the bedroom set arrived. I found out later after badgering the sales manager that they are no longer manufactured in America!
That's why it took so long. We charged it to my wife's card which was because they have air miles. Good thing we did that instead of using my mothers, when the set was delivered three of the four pieces were defective, some had different finish, some were scraped and some showed some patchwork, we were very disgusted that we waited so long for this junk. I called the sales manager and told him that I wanted a refund, he said he could not give me all my money back due to the fact that hidden in a very long contract there was a provision calling for a 45% restocking fee!!!
I explained that it was not due to me changing my mind but that it was due to inferior quality of the furniture. We argued back and forth and later I agreed to give him another shot but said I was not going to wait another 2 months for it to be shipped from china or South America or wherever they do business. He called me back the next day and said he was going to give me someone else's shipment (that is probably what happened to mine) and that he would oversee and assured me that he would make it right and if not he would then refund my money if I was not satisfied. He also said that we could go to the warehouse in Edison, NJ to inspect it before delivery.
We did and guess what, it was even worse than the first set!! It had scratches, different colored finishes, scratches and all these little holes in the wood that they just stained over instead of puttying, sanding and then staining. Not for nothing but I could do a better job of finishing a piece as I have on a few occasions. We decided to dispute the charges to our credit card by calling the credit company as soon as we rejected the first shipment, you must do so within the first 60 days.
We rejected the second set and walked out. I waited another day after that and planned to go back to the store and threaten the manager with a lawsuit if he did not give me a refund. But that evening my wife called me at work and told me that the credit card company credited us with a refund and that they would go after Thomasville!! Thank you so much to the credit card company because I was getting so frigging mad that I was going to get a permit to picket their store!!
Do not let anyone you care about do business with this company, I think they will be out of business in a few years, they are ruining their company trying to cut corners and outsource to unskilled cheap labor. If there is someone that you really hate or have a serious ax to grind with, then by all means recommend Thomasville to them!!!!!
Thomasville Terrible Customer Service
Tomasville cabinetry
Thomasville furniture makes me Suicidal
Ignored me
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Thomasville Furniture was well made furniture until the shipped most of the work over seas. Just another company that has sold America out to prosper their own pockets.