Thomasville Furniture Phone Numbers and Emails

Toll-Free Number:

  • (800) 225-0265
    warranty Questions

Arizona Locations:

  • (623) 487-5300
    7270 W Bell Rd, Glendale, AZ 85308, USA

California Locations:

  • (559) 440-9060
    110 E Alluvial Ave, Fresno, CA 93720, USA

Canada Locations:

  • +1 613 745 1230
    1280 Old Innes Rd, Ottawa, ON K1B 5M7, Canada
  • +1 905 625 9106
    1425 Dundas St E, Mississauga, ON L4X 2W4, Canada

Georgia Locations:

  • (770) 391-9468
    4550 Olde Perimeter Way #200, Atlanta, GA 30346, USA

Illinois Locations:

  • (630) 368-0023
    3011 Butterfield Rd #100, Oak Brook, IL 60523, USA

Kansas Locations:

  • (913) 681-9595
    7000 W 135th St, Overland Park, KS 66223, USA

Maine Locations:

  • (207) 761-1999
    371 Western Ave, Portland, ME 04106, USA

Massachusetts Locations:

  • (508) 628-9200
    220 Worcester Rd, Framingham, MA 01702, USA
  • (781) 682-9100
    226 Main St, Weymouth, MA 02188, USA
  • (781) 233-0038
    660 Broadway, Saugus, MA 01906, USA
  • (508) 832-7653
    771 Washington St, Auburn, MA 01501, USA

Missouri Locations:

  • (636) 230-0060
    10465 Manchester Rd, Kirkwood, MO 63122, USA

New York Locations:

  • (845) 627-2207
    117 E Rte 59, Nanuet, NY 10954, USA
  • (631) 736-9258
    271 NY-25A, Mt Sinai, NY 11766, USA
  • (631) 694-4547
    900 Broadhollow Rd, Farmingdale, NY 11735, USA

North Carolina Locations:

  • (704) 752-0059
    11705 Carolina Pl Pkwy, Pineville, NC 28134, USA
  • (828) 754-4581
    315 Elizabeth St NW, Lenoir, NC 28645, USA

Pennsylvania Locations:

  • (215) 616-6600
    978 Bethlehem Pike, Montgomeryville, PA 18936, USA

Puerto Rico Locations:

  • +1 787 774 2004
    B - 7 Tabonuco Street #106, Guaynabo, 00968, Puerto Rico

Rhode Island Locations:

  • (401) 826-5670
    6 James P Murphy Ind Hwy, West Warwick, RI 02893, USA

Texas Locations:

  • (817) 748-0058
    1600 E Southlake Blvd #100, Southlake, TX 76092, USA
  • (915) 591-3030
    7710 Gateway Blvd E, El Paso, TX 79915, USA

Virginia Locations:

  • (703) 706-0966
    3915 Richmond Hwy, Alexandria, VA 22305, USA

Washington Locations:

  • (206) 575-8666
    5951 S 180th St, Tukwila, WA 98188, USA
  • (425) 637-0888
    700 Bellevue Way NE Suite 200, Bellevue, WA 98004, USA

Thomasville Furniture Email:

Customer Service
Send Message
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Contact Information

Thomasville Furniture Website:

Thomasville Furniture Help Center:

Corporate Office Address:

Thomasville Furniture Industries
401 East Main Street
Thomasville, North Carolina 27361
United States

Other Info (opening hours):

Customer Service Hours: 8:00am - 5:00pm EST
service@heritagehome.com

More contact details

Thomasville Furniture Rating Based on 55 Reviews

Rating details

1.7
more details
Customer service
Price Affordability
Reliability
Product or Service Quality

Rating stats

Rating trend

How Good is Thomasville Furniture's Customer Service?

Sallie Faf
Sallie Faf
Feels Disappointed | Sep 13, 2023

I was not able to contact anyone.

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Frantz Lvo
Frantz Lvo
Feels Disappointed | Aug 15, 2023

Disappointed

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Linard Uhk
Linard Uhk
Feels Neutral | Jun 02, 2023

Terrible. The customer service number I called was a woman trying to sell me a medical alert system.

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Danita Meq
Danita Meq
Feels Neutral | Feb 22, 2023

I called "Pissed Off" by total accident. I am very happy with Thomasville, and was simply calling them to see what size cushions fit my new chairs.

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Tonnie Uyr
Tonnie Uyr
Feels Satisfied | Feb 07, 2023

I called Costco and they are mailing me a touch up kit

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Refugia Tid
Refugia Tid
Feels Disappointed | Nov 29, 2022

Your phone number for them is wrong. I couldn't find a working number anywhere on the internet. My only option was to contact them on a company form on their website, to which I've received no reply.

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Summary of Thomasville Furniture Customer Service Calls

911 TOTAL
CALLS
00:36 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thomasville Furniture?

Request for Information Question:

  • “Looking for a Thomasville Tisdale chair I. Grey for my couch”
  • “I need to ask about purchasing single pieces of furniture”
  • “Concerning a office chair that I bought.”

Product/ Service Question:

  • “Damaged furniture”
  • “Broken knobs on break front China cabinet”
  • “Product inquiry”

Return/ Replace Question:

  • “Replacement cushion covers”
  • “Replacement hardware”
  • “Replacement part”

Shipping and Delivery Question:

  • “We sold Thomasville at our furniture store for over 40 years. Now sorely disappointed with kitchen cabinets just delivered”
  • “Missing entire delivery”
  • “Wrong piece delivered”

Staff Question:

  • “Talking to a Costumer services”
  • “Service needed for damaged spring on the couch”

Other Question:

  • “Mattress”
  • “Issue with sectional”
  • “Small tear in new sectional”

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