I also had the plastic clips on my thomasville custom sofas and chairs suddenly break one night and all springs popped off and broke through the bottom of the sofas and chairs. No one was even sitting in them when they broke. Called thomasville and they referred us to...Read more
Purchased almost $12,000.00 worth of furniture, part of which I had wanted a sofa, chair, and ottoman that had down in the cushions. I was assured by both the Store manager, and the salesperson that the furniture had 30% down in the cushions. The ONLY DOWN in the...Read more
I didn't like
- Lying representative that do not honor agreement
I purchased the Cinnamon Hill set of bedroom furniture, almost $6,000, back in 2007. It was going to be my first set of brand new furniture after a lifetime of hand-me-down furniture. The set on display was perfect, not a blemish in sight. I ordered the furniture and...Read more
- Accepted a return and i got a full refund
I didn't like
- Quality of furniture for the price charged
I have never in my life been treated so unfairly - with lack of customer service. I thought I was purchasing quality furniture from Thomasville; after receiving the furniture it appear cheaply made. I spoke to the sales representative who made empty promises. I ended...Read more
Thomasville Furniture - No service
I purchased a bedroom set. The finish is wearing off on the front of the drawer. Called Thomasville for a repair and was given numbrr of furniture restorer to call. They no longer do repairs and the consumer has to pay to fix the defevt. Furniture was expensive and the compsny should repair defevts.
WARNING! Thomasville sells overpriced low quality Made in China garbage. DO NOT waste your money! WARNING! Don't pay thousands for furniture that is shoddy quality. This company does not stand by its product. They sell you garbage at high prices. WARNING ! STAY AWAY!...Read more
We purchased a floor model couch from Thomasville. The frame broke and Thomasville's repair man indicated the frame was damaged previously and the repair had failed. Problem is we were never told couch had frame damage before we bought it. If that had been disclosed to...Read more
Thomasville Furniture Customer Care Review
I had a very poor experience with the Alpharetta GA store. Terrible customer service. I called their home office and filed a complaint. They said they would contact the store and get back to me. Never heard from them. BUYER BEWARE!!!!!!!
I have never taken the time to complain about any product. However, I feel it is necessary to share my experience with Thomasville furniture. I purchased 4 pieces of furniture 5 years and 6 months ago, sofa, 2 club chairs and an ottoman. Springs broke on my couch and 2...Read more
Warning! Do not buy from Thomasville furniture in Savi Ranch in Anaheim Hills. Salesperson Kelly and manager Bob are unbelievably incompetent! Bob is just plain nasty, and Kelly does not tell the truth. I ordered an expensive fabric bed from them which looks beautiful....Read more
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