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I purchased the Cinnamon Hill set of bedroom furniture, almost $6,000, back in 2007. It was going to be my first set of brand new furniture after a lifetime of hand-me-down furniture. The set on display was perfect, not a blemish in sight. I ordered the furniture and...
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1.7
I liked
  • Accepted a return and i got a full refund
I didn't like
  • Quality of furniture for the price charged
#1096725
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Thomasville Furniture - Be Aware outsourced in China
Thomasville Furniture - Be Aware outsourced in China
Thomasville Furniture - Be Aware outsourced in China
Thomasville Furniture - Be Aware outsourced in China
Thomasville Furniture - Be Aware outsourced in China
Thomasville Furniture - Be Aware outsourced in China
I have never in my life been treated so unfairly - with lack of customer service. I thought I was purchasing quality furniture from Thomasville; after receiving the furniture it appear cheaply made. I spoke to the sales representative who made empty promises. I ended...
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1.0
I didn't like
  • Lying representative that do not honor agreement
  • Poor quality furniture
  • Customer service
#1000952
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Thomasville Furniture - No service

I purchased a bedroom set. The finish is wearing off on the front of the drawer. Called Thomasville for a repair and was given numbrr of furniture restorer to call. They no longer do repairs and the consumer has to pay to fix the defevt. Furniture was expensive and the compsny should repair defevts.
1.0
Details
Product or Service Quality
Reliability
Warranty
#1043563
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WARNING! Thomasville sells overpriced low quality Made in China garbage. DO NOT waste your money! WARNING! Don't pay thousands for furniture that is shoddy quality. This company does not stand by its product. They sell you garbage at high prices. WARNING ! STAY AWAY!...
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#1004148
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We purchased a floor model couch from Thomasville. The frame broke and Thomasville's repair man indicated the frame was damaged previously and the repair had failed. Problem is we were never told couch had frame damage before we bought it. If that had been disclosed to...
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1.5
#1016225
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Thomasville Furniture Customer Care Review

I had a very poor experience with the Alpharetta GA store. Terrible customer service. I called their home office and filed a complaint. They said they would contact the store and get back to me. Never heard from them. BUYER BEWARE!!!!!!!
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
#1004479
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I have never taken the time to complain about any product. However, I feel it is necessary to share my experience with Thomasville furniture. I purchased 4 pieces of furniture 5 years and 6 months ago, sofa, 2 club chairs and an ottoman. Springs broke on my couch and 2...
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1.9
#974642
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Warning! Do not buy from Thomasville furniture in Savi Ranch in Anaheim Hills. Salesperson Kelly and manager Bob are unbelievably incompetent! Bob is just plain nasty, and Kelly does not tell the truth. I ordered an expensive fabric bed from them which looks beautiful....
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2.0
#892214
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I purchased a sofa and loveseat from Thomasville over a year ago and had nothing but problems ever since. order was late, problems with delivery. Service guy was out twice replacing the cushions. The customer service went as far as insulting me, verbally abusing me...
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Anonymous
Anonymous

I wish I had read this before purchasing at Thomasville. I went to McMurray. Same deal. They disappear after the sale and will not correct the NUMEROUS problems you will have.

#928501
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Contact Thomasville Furniture

Mailing Address:
Thomasville Furniture Industries
401 East Main Street
Thomasville, NC 27361
US
Phone:
(800) 225-0265
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Thomasville Furniture Sofa Review

Our L shape sofa bought couple years ago -fabric - springs have disconnected from front of seat and has ended up in back of seat. It is in a room that never gets used. Just discovered this problem. Like you heard a loud noise few weeks back -very loud - also thought it was outside. How did you Handel? We are south of Atlanta.
#894170
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