Product: Thomasville Furniture Customer Care Clear all filters (0 of 6 reviews match)
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Thomasville Furniture Customer Care Review

I had a very poor experience with the Alpharetta GA store. Terrible customer service. I called their home office and filed a complaint. They said they would contact the store and get back to me. Never heard from them. BUYER BEWARE!!!!!!!
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Product
Thomasville Furniture Customer Care
#1004479
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Still waiting for our order so have no idea on quality.No one bothered to tell us there were delays and apparently someone "forgot" to clarify the design. NO communication from store on delay until we called multiple times inquiring. Horrendous customer service and...
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1.1
Product
Thomasville Furniture Customer Care
#883535
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I expected more from Thomasville. When we bought our recliner we were sold on the promise of customer service and warrantee. The leather has faded and the recliner doesn't work. I took it back for repair and now a month and a half later it is still not repaired. It is...
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Anonymous
agree

I am glad i found the page on several well know, high rated co. i would not buy from thomasvile or the others after reading all these complaints. i was looking for a leather p...

Anonymous
KMFitz

I am having a similar issue with leather rubbing off our $4,800.00 brand new leather sectional. They actually sent us the wrong sectional originally. The sectional was 2 diff...

Product
Thomasville Furniture Customer Care
#295725
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Where do I start? We ordered 6 pieces of furniture for our living room. About a week after the furniture was delivered, we noticed the top of the coffee table was cracking. A "specialist" came and determined that the table would need to be replaced. We were told we...
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Anonymous
DA

We have had a nightmare with Thomasville. People need to understand the Thomasville that was our parents and grandparents is not the same as THOMASVILLE being made in China a...

Product
Thomasville Furniture Customer Care
#264047
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Spent a good bit of money on what I hoped would be quality furniture, but after waiting 5 weeks for delivery, the items I received were not only poorly stained but completely missing stain on the legs of 3 different items. Although the poor quality was disappointing,...
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Product
Thomasville Furniture Customer Care
#193291
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My wife and I recently purchased a Felicity Sunlit Cherry Bedroom Suite from Thomasville Furniture. Our Thomasville saleswoman had led us to believe that our Thomasville furniture would be made in North Carolina, but when it was delivered we discovered that it was all...
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Product
Thomasville Furniture Customer Care
#114428
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