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Updated by user Apr 18, 2011

The original chair was purchased in 2002 and replaced in 2007 within the 5 year warranty.

Original review posted by user Apr 18, 2011

I purchased the Thomasville Desk Chair from the Fredericksburg Collection approximately in 2004 the chairs leather wore off and the swivel mechanism broke in 2007. I contacted Thomasville and they replaced the chair.

It was my understanding that I would have a brand new warranty on a new chair. Wrong! I did not come to realize this until the second chairs springs came out of the bottom of the chair.I contacted the customer service department and got the run around and they are refusing to replace or repair the chair. I contacted 4 different upholstery companies and I was told that the chair is not repairable.

I have written to them 6 times and it takes them weeks to respond. I own very nice furnture in my home and I have never had these kinds of problems with furniture. I was told that Thomasville is no longer made in the U.S.A. It is now made and imported from China.

This explains their quality. Because my older pieces have never given me any problems. I will never buy another piece of Thomasville furniture. Over priced junk!

Don't waste your hard earned money. I am contacting a consumer protection attorney in regards to lemon law and quality.

Location: Waterford Township, Michigan

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I am so glad to read these reviews. I am about to buy some furniture for my home.

I was so thinking about Thomasville as I had always thought of it as a quality furniture.

I will Not do so after reading these reviews. Thank all of you for being honest !!!1

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