We purchased three (3) leather sofas from Thomasville in August 2011 which were delivered October 2011. In August 2012, while my husband was sitting on one of these sofas, we heard very loud "pops" which we thought were coming from the outdoors. However, we immediately noticed that the sofa had
sprung the springs" and more than half of the springs were now on the ground along with broken PLASTIC clips which were holding the springs together. We are NOT overweight Americans!
The sofa clips used are so cheap they could not hold a baby crib springs together. Now it has taken me over 3 weeks to get someone to investigate and note the damage, and someone to schedule a pick-up for repair, and then another 2-3 weeks for it to me repaired and delivered back. This is very poor service and quality from a business that we thought has a solid reputation. Next time you buy furniture from Thomasville, be smart and examine the springs on the underside of the piece. It could be very cheap and therefore diminishes the quality of the product. Not good. I would not purchase again from them.
Product or Service Mentioned: Thomasville Furniture Sofa.
Monetary Loss: $4500.