After more than 30 years of marriage we were able to purchase Thomasville's Fredericksburg dining table and chairs. After about two-three years several of my 8 chair backs have developed multiple hairline cracks. I
e-mailed Spears' Furniture (Lubbock, TX) and attached photos of the chairs. Their customer rep came to the house and took pictures as well. She told me she would contact Thomasville, send them the pics and let me know what Thomasville would do.
Some time later I called the rep asking if they had contacted Thomasville. (Yes, I had to call them.) According to the rep Thomasville has a one year warranty. Neither Thomasville or the furniture store would do anything. Not even suggestions on what I should do to protect the chairs were suggested.
I did find some consumer information in my file saying that something called plasticizers are part of the furniture finish. They add them to the nitrocellulose lacquer. This provides flexibility which allows it to shrink and swell with temperature changes. If plasticizers are omitted, the finish can crack." I assume they forgot to add the plasticizer?! Or perhaps Thomasville is no longer the quality furniture it once was. Buyer Beware I would attach the photographs if I could.
More Review Details
- Product or service
- Fredericksburg Dining Chairs
- Review category
- Furniture and Decor
You May Also Like
- "Service tech agrees with customer that table is damaged and also is Manchester loveseat and lamp. The only reason Havertys accepted returning the lamp is because the victim called Pacific..."
- "So disappointed with the company Fathead, all over there site they claim their walls clings remove easily and WON'T DAMAGE WALLS! Had this happen today when removing them (there are..."
- "These people delivered (2) new leather couches 1-1/2 months late in July, 2008. Tore a hole in (1) couch when bringing in to the room. Since then, they have moved..."
- "This company is awful. My boyfriend ordered me a skirt from here a few weeks ago. He was told it'd take 6-10business days to arrive.when it didn't he contacted them..."
- "We have 3 crane toilets and 2 out of the 3 tanks have spontaneously ruptured in the the past year with the most recent one in August while we were..."
- "We love our Denver Mattress beds. But, one of the remotes quit working. I have made calls and even gone to the store here in Lubbock, TX only to..."
- "I went to arco store #42755 carwash twice and my car came out dirty both times. The cashier refuse to give me a refund and told me that..."
- "A coach USA bus almost killed my family and several in the cars around us today around 2pm eastbound on I-64 in Newport News Virginia. Driving way too fast for..."
- "Soy consumidor de tecnología , y los productos son como en la descripción de la página web se indica. Llegan los productos en un paquete bien protegidos, y los..."