Lubbock, Texas
0 comments
Not resolved

After more than 30 years of marriage we were able to purchase Thomasville's Fredericksburg dining table and chairs. After about two-three years several of my 8 chair backs have developed multiple hairline cracks. I

e-mailed Spears' Furniture (Lubbock, TX) and attached photos of the chairs. Their customer rep came to the house and took pictures as well. She told me she would contact Thomasville, send them the pics and let me know what Thomasville would do.

Some time later I called the rep asking if they had contacted Thomasville. (Yes, I had to call them.) According to the rep Thomasville has a one year warranty. Neither Thomasville or the furniture store would do anything. Not even suggestions on what I should do to protect the chairs were suggested.

I did find some consumer information in my file saying that something called plasticizers are part of the furniture finish. They add them to the nitrocellulose lacquer. This provides flexibility which allows it to shrink and swell with temperature changes. If plasticizers are omitted, the finish can crack." I assume they forgot to add the plasticizer?! Or perhaps Thomasville is no longer the quality furniture it once was. Buyer Beware I would attach the photographs if I could.

Review about: Fredericksburg Dining Chairs.

Review #241742 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Thomasville Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Mypillow - Patented interlocking fill scam Mypillow "I Do not like my pillow it got more firm every time it was washed.Was not getting anywhere with customer service so I decided to do a little surgery on..." Read more Mypillow - MY EXPERIENCE WAS HORRIBLE ..... Mypillow "This is how my pillow looked after just six months......I washed it after 3 weeks and the case never came clean....The fillings started to unravel inside....I felt it getting smaller..." Read more Thomasville Furniture - Cushions collapsing on a newer custom sofa a little over a year old. Thomasville Furniture "I have sent numerous emails to the "contact us" area on your website to no avail. I keep getting a automated reply that somebody will. Contact me within 48 hours...nobody..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more eHomes of Bakersfield - Beware eHomes of Bakersfield "Sent to collections for unpaid rent due to water heater issues. Heater went out 3 times in 3 years..12 days total without hot water. Ehomes could care less...finally had to..." Read more Greystar - Unorganized and unjust credit reporting Greystar "I moved out of Jefferson Lakeside Apartments 5/31/2013. I turned in my 90 day notice, manager at that time emailed me back to confirm. In 07/2014 I was attempting to..." Read more Closet World - Worst experience EVER!! Closet World "I had my two master closets done last week. First they damaged my walls and decided that I didn't need any molding at ALL in my closets. The damage to..." Read more Fidelity National Home Warranty - Emergencies don't exist with Fidelity.. They admitted to shortage of Technicians in Sacramento Fidelity National Home Warranty "VERY DISHONEST COMPANY. I had an emergency at my property because the first technician knew the drainage pipe was clogged on HVAC unit on a initial service call that he..." Read more