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Spent a good bit of money on what I hoped would be quality furniture, but after waiting 5 weeks for delivery, the items I received were not only poorly stained but completely missing stain on the legs of 3 different items.

Although the poor quality was disappointing, what was really disappointing was the response of Thomasville. When I told them I wanted to return the defective pieces, they insisted that I would have to pay a 10% restocking fee. A restocking fee on defective furniture????

Manager was very rude. This is obviously a company that doesn't care about the customer once they get your money. Very poor customer service.

Review about: Thomasville Furniture Customer Care.

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